Our Most Frequently Asked Questions
Our Most Frequently Asked Questions
When will my item(s) be delivered?
We will make every attempt to deliver your order on the next scheduled delivery day according the permitted times at each facility. Some facilities may allow multiple delivery days during a time period while others may only allow a delivery once a week.
Example: Delivery day at the facility are held each Wednesday of the week. If an order is placed after a scheduled order fulfillment time, the item(s) purchased will be delivered on the next scheduled delivery day. In this case, the following Wednesday.
Recipient No Longer At The Facility
* We will attempt to make a delivery to an inmate three times, if for any reason during those three attempts an inmate is not able to receive a delivery, including but not limited to any restriction, the order will be held at the facility and the purchaser or released inmate may pick up the item with a valid receipt. No refunds will be issued.
Can I cancel my order?
Orders and payments are processed immediately at the time of order. No cancellations will be accepted and no refunds will be issued. If the purchaser has provided the wrong inmate information, the purchaser must contact the facility and provided accurate information on where to deliver the items to. If an inmate has been released from the facility the purchaser or recently released inmate may pick up the product(s) form the facility with a a valid receipt.
How do I find where to send a gift to a particular inmate?
In order to send a gift to a recipient, you must first place an item into the cart. At checkout, you will be prompted to enter in inmate information to deliver the gift to.
You must enter in their first name and last name and if known their inmate number. We will assume no liability for purchases sent to the wrong inmate due to the buyer inputting the wrong recipient and we will not offer a refund.
I have a prepaid credit card that does not have a billing address, can I still purchase from this site?
You will need to call or visit the website of the company that issues your prepaid credit card to register a billing address for online shopping purposes. OutsideInside.com always validates a billing address upon checkout and will not let you proceed without a valid address attached to your payment.
What forms of payment are accepted?
Currently we only accept Visa and MasterCard.
All transactions are process in US Dollars (USD).
How do I get a coupon code?
To get information on our latest offers, specials and promotions sign up here or during the checkout process for our newsletter.
What is a Card Verification Value (CVV)?
A Card Verification Value, or CVV, is a number that provides extra security to credit and debit card holders, in case an unauthorized person gets a hold of your account number. CVVs are one way to make sure someone has the actual card in his or her possession.
The location of the CVV and number of digits varies depending on card type. For Visa, MasterCard and Discover branded credit and debit cards, the CVV is three digit number following the account number on the back side of the card.
Is The Outside Inside Connection secure?
We promise to protect your personal information at all times. Any page at outsideinside.com that asks you for personal information is highly secure. Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.
Alternatively, you may always check that our site is secure by checking our seal below:
Where can I get a receipt?
When an order is completed and paid for, you will be given an option to print a receipt on the confirmation screen. A receipt will also be emailed to you at the email address you provided upon checkout. Alternatively, if you chose to register for an account on The Outside Inside Connection you can view past orders and print your receipt under the My Account page.
Do I have to register for an account?
You are not required to register for an account to purchase any items on The Outside Inside Connection. Upon checkout, you will be allowed to continue with your purchase by selecting to checkout as a Guest. If you choose to register for an account, doing so will allow you to view past orders, receipts and even repeat previous orders.
What information do you collect?
Occasionally, we may send you free stuff via email such as information on specials, promotions and coupons. We also ask for your e-mail address because from time to time we may need to contact you regarding information you have requested.